Eligibility for Returns

Due to the nature of pharmaceutical products, we only accept returns under the following conditions:

  • The item was damaged or defective upon arrival

  • The wrong product was delivered

  • The product is unopened, unused, and in original packaging

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns for:

  • Opened or used medications

  • Temperature-sensitive products

  • Personalized or prescription-based items

Refund Process

If your return is approved:

  • Refunds are issued to your original payment method

  • Processing time may take 5–10 business days

  • Shipping costs are non-refundable unless the error was ours

How to Request a Refund

To initiate a return:

  1. Contact our support team within 48 hours of delivery

  2. Provide your order number and photos (if applicable)

  3. Wait for approval and return instructions

Exchanges

We may offer replacements instead of refunds where appropriate.